@tiquette

Etiquette for @ mentions.

Every unnecessary ping costs someone their focus — here's how to spend that currency wisely.

Slack v1

Know the difference between @here, @channel, and @everyone.

They are not interchangeable. Each one notifies a different set of people.

@here
Active members only

Notifies only members who are currently active and online. A gentler option when your message is time-sensitive but not an emergency.

@channel
All members

Notifies everyone in the channel regardless of their status, timezone, or Do Not Disturb setting.

@everyone
Entire workspace

Notifies every person in the workspace. Only works in #general. Treat it like a company-wide PA system — use extremely sparingly.

When in doubt, reach for @here over @channel. Or better yet: just post the message. People who are around will see it.


Don't @channel unless it's truly urgent.

When you type @channel, Slack sends a notification to every single person in that channel — whether they're presenting to a client, fast asleep in a different timezone, or have specifically set themselves to Do Not Disturb.

If what you're posting can wait even an hour, it doesn't need @channel. Post the message. People who are watching will see it. People who aren't will catch up — and that's fine.

Overuse trains people to ignore it. When you actually need their attention, you've already spent that trust.

Don't use it for

  • Announcements or news that aren't time-sensitive
  • Questions someone will answer eventually
  • Reminders about meetings already on the calendar
  • Boosting visibility on something you're not sure people will see

Use it when

  • Production is down or a service is actively broken
  • A security incident is in progress
  • The channel is specifically for urgent broadcast (#incidents, #on-call)
  • You need input from everyone before a hard deadline in the next hour

Don't tag someone by name in a 1:1 direct message.

If you're in a direct message with one person and you type @theirname, you haven't helped anyone. They were already notified the moment you sent the message. The tag is redundant — and it has a habit of reading as passive-aggressive, like a formal demand for acknowledgement.

Just type the message.

Exception: In a group DM with multiple people, tagging a specific person makes sense — it tells them the message is directed at them rather than the group.

MS Teams Coming soon

Microsoft Teams etiquette

@mentions, channel vs. chat notifications, and activity feed hygiene — coming soon.